NAPAFIX - TESTIMONIALS

"Thank You, Thank You, and Thank You for providing us with an additional tool that is simple to use, efficient and economical. It has not cost us One Cent! NAPAFIX re-enforces what we recommend to our clients with the preventive maintenance plan and provides a non-biased reliability report for vehicles they may be looking to purchase. Our technicians diagnose the basics and then go consult with NAPAFIX. It has cut down on many hours of diagnostic time. For the major problems, it is reassuring to know that we have access to the hotline. We bill out for this service to our clients, and they have no problem paying for such a valuable service. The training is very easy and flexible and our techs can do this after work or at their convenience. We have made more money with NAPAFIX than we have paid for its service. This service puts our technicians in a whole new dimension. Hats off to NAPAFIX and we look forward to many more years of a win-win business relationship.”

MaryAnn Henderson
Don Henderson Automotive Ltd.
NAPA AutoCare Center
Burford, ON
Canada

"ATTENTION ANYONE IN THIS INDUSTRY WHO WANTS TO INCREASE SALES, BETTER YOUR RELATIONSHIP WITH YOUR CUSTOMERS & IMPROVE YOUR LEVEL OF PROFESSIONALISM:

NAPAFIX is a great shop tool to give my technicians some much needed help in this ever changing automotive world, but what really excited me as a shop owner was the obvious potential of their "preventive maintenance plan".

I would pay the monthly fee for this feature alone. The way the "plan" is formatted gives my counter staff & myself an excellent sales tool to present to my customers. It's displayed in a friendly, professional manner with not only a schedule of maintenance at any given interval, but a detailed explanation of each service/part. This plan is an excellent way of both educating your customers and helping in building better relationships. It shows we are doing our part to stay current to better serve both their and their vehicle needs. It gives us the tools we desperately were looking for to transform our business from a traditional "repair shop" to a better managed "maintenance facility". We should all realize by now to stay successful in this business, that needs to be our focus.

I've only subscribed to NAPAFIX for a month, but already have seen a substantial increase in average invoice sales created directly from the NAPAFIX program. You can quite easily cover your monthly fee in any given day.

If you want happier techs, better relationships with your customers and let's be honest, most importantly more profit, I urge you to take a look. This is something you can't do on your own, I’ve tried. Once you see how this program can be customized to your shop, your customers, I'm confident you will agree.”

Dave Wingert
Dettmer Tire & Auto Centre
NAPA AutoCare Center
Kitchener, ON
Canada

"We use NAPAFIX like it’s intended to be used. We first perform our preliminary diagnostic and do the general repair for issues that are common to us. If we can’t quickly diagnosis the problem then we turn to NAPAFIX and go right to the pattern failure fixes and get the job done.

Using NAPAFIX is like having another technician in our shop with great intuition of what’s going on with the cars in our shop. NAPAFIX gives us the collective experience of thousands of technicians. I really like the pattern failures. We may get a car in our shop that we don’t work on enough to be really familiar with (like Europeans), and when we do we go directly to NAPAFIX instead of reinventing the wheel. We can find what we are looking for, get the job done and it makes us look more professional in the eyes of the customer.”

Kit Johnson | 2007 NAPA/ASE Technician of the Year
J4 Automotive, Inc.
NAPA AutoCare Center
East Helena, MT

"The NAPAFIX website is one of those tools that you don't realize how much you would use it until you have it. It is indispensable. The fix information, we look up before we even start on the vehicle to see if there are any common problems with the area we are looking at. This approach has saved the techs a lot of time. The Preventive Maintenance Plans are a boost to bottom line profits. They have very good explanations on the why, the how and the when. Nothing is sold that isn't recommended according to manufacturers service schedules and the customer can read it for themselves. We print it off, put it in the car and we have a very good response from this. This TOOL is a winner. ”

Ron Promisson
Promisson Automotive Service Center
NAPA AutoCare Center
Bushnell, IL

"I use NAPAFIX.com every single day. If we have a drivability problem, we scan the vehicle for codes and then go to NAPAFIX.com to see if there is any information on the code. That typically saves us 1 to 2 hours per diagnostic, and that is no joke. We even charge an information access fee for this online research. NAPAFIX has never steered me wrong.”

Omar Martin
Omar’s Automotive
NAPA AutoCare Center
Wakefield, RI

"NAPAFIX.com has become a very profitable tool for my shop. It’s a tool that my shop gets a lot of use of which means I’m getting a strong return on my investment. I’m a wrench guy, I like turning wrenches in my shop. My service advisor uses the system, checks to see if there are any known fixes in the system before we start working on the cars. This saves us a lot of time. Many times we can find bizarre fixes that could have taken us hours to discover and fix. I don’t know how guys who don’t use the system are fixing cars. NAPAFIX.com makes us more efficient, cost effective and profitable.”

Mike Lavoie | 2006 NAPA/ASE Technician of the Year
Lavoie’s AutoCare Center
NAPA AutoCare Center
Haverhill, NH